A safe booking process separates enquiry from payment
The website contact form collects trip-planning information only. It should never request a card number, security code, online-banking password, passport scan, or cash-transfer code.
Payment instructions should be sent with a formal invoice after itinerary details and live availability have been reviewed. The invoice must identify the correct legal payee and match the company bank or authorised payment account.
Verify every instruction before sending money
Travel-payment fraud often relies on changed email threads or urgent account substitutions. Confirm the payee name, bank, account details, currency, invoice number, and amount using a known contact method. A change of bank details should trigger independent verification.
Do not accept an unexplained personal account, cryptocurrency address, gift card, money-transfer pickup, or payment link that conflicts with the invoice.
- Check the website domain and sender address
- Confirm the registered payee
- Match the invoice and itinerary reference
- Ask who pays intermediary-bank or card fees
- Keep payment confirmation and correspondence
- Report suspicious changes before paying
Available payment methods
The payment methods available for a specific booking are listed on the invoice. They may include a business bank transfer, an authorised secure card link, or another regulated business payment service. The invoice states the currency, fees, settlement time, and payment reference.
No card or bank details are published on this website, and the enquiry form does not take payment. Use only instructions that match the formal invoice and verify any later change through a known contact channel.
| Method | What the invoice should show | Questions to confirm |
|---|---|---|
| Bank transfer | Legal payee, bank, account, SWIFT, currency, reference | Who pays intermediary fees? |
| Secure card link | Processor identity, amount, currency, fee, expiry | Is 3-D Secure supported? |
| Approved local or online method | Business recipient and transaction reference | How are refunds returned? |
Confirmation, receipts, and balance
After cleared funds are received, the company should issue a receipt or updated invoice and confirm which services are secured. A bank screenshot alone is not proof that the recipient has received cleared funds.
The confirmation should state the remaining balance, due date, cancellation terms, and any services still on request. Travellers should keep these records with insurance and emergency contacts.
Refunds, chargebacks, and currency movement
Refund eligibility comes from the accepted booking terms and supplier conditions. The amount returned can be affected by non-refundable commitments, bank charges, processor fees, currency conversion, and the original payment route.
Refunds are authorised through the booking records and normally return through the original legitimate payment method. Kilima will not ask a guest to redirect refunded funds to an unrelated third party.