A good booking conversation covers assumptions, limits, money, health, and the practical route before a deposit is paid.

FAQ 01

Planning and quotations

Are the website prices final?

No. They are starting prices and comparison ranges based on the assumptions shown. Final pricing depends on travel date, group size, room occupancy, exact accommodation, transport, fees, and live availability.

Can the itinerary be changed?

Yes, before confirmation. After suppliers are booked, changes may cause new rates, availability limits, or cancellation charges.

Do you arrange private safaris?

The core safari packages are designed as private vehicle journeys for the booked party. Scheduled departures or shared activities should be identified clearly in the proposal.

How quickly will I receive a proposal?

Response time depends on the complexity of the route and supplier replies. The contact acknowledgement should not be mistaken for a reservation.

FAQ 02

Booking and payment

When is a booking confirmed?

Only after the business has issued written confirmation, the required payment has cleared, and the stated suppliers or services have been secured subject to the booking terms.

Which payment methods are accepted?

The confirmed invoice should list the available bank transfer, secure card, or approved payment options. Never send card details through email or the website enquiry form.

Are card or bank fees included?

The invoice and payment instructions should state any processor, intermediary-bank, receiving-bank, or currency-conversion cost before payment.

Why do I need travel insurance?

Insurance can cover risks such as medical treatment, evacuation, cancellation, interruption, delay, and baggage, subject to policy terms. Kilimanjaro travellers need explicit altitude and trekking coverage.

FAQ 03

Safari

Can you guarantee the Big Five or a river crossing?

No. Wildlife and natural events cannot be guaranteed. Route, guide, season, and time in the area improve opportunity but do not control nature.

How many people share a safari vehicle?

The final proposal should state the vehicle arrangement and maximum passengers. A private vehicle gives the booked party more control over pace and stops.

Are park fees included?

Package pages describe typical inclusions, but the final quotation is the controlling document. It should list park and conservation fee assumptions and any change clause.

Can children join a safari?

Often yes. The right route depends on age, drive time, room policy, activity restrictions, food, pool safety, and each child's interests.

FAQ 04

Kilimanjaro

Do you guarantee the summit?

No. Weather, altitude response, health, fitness, trail conditions, and guide decisions affect the climb. Safety and descent take priority.

Which route is best?

There is no universal route. Available days, acclimatisation profile, scenery, camping or hut preference, crowd tolerance, and budget all matter.

Is oxygen carried?

The exact emergency equipment and procedures must be confirmed for the booked departure. Supplemental oxygen does not replace descent or medical assessment.

Can I rent gear in Moshi?

Many items may be available, but fit, condition, sizes, and reservation need checking. Boots and personal fit-sensitive layers are usually better tested at home.

FAQ 05

Entry, health, and changes

Will Kilima arrange my visa?

The traveller is responsible for confirming and obtaining the correct passport, visa, transit, and entry documents through official authorities. General planning links are provided on the website.

Which vaccinations or medicines do I need?

That is a personal medical question for a qualified travel-health professional using your history, itinerary, and current official guidance.

What happens if a flight or road is disrupted?

The operator will seek the safest practical alternative, but extra costs and refunds depend on suppliers, cause, availability, booking terms, and insurance.

Can special diets be arranged?

Many requirements can be planned with advance notice. Severe allergies need a detailed discussion about ingredients and cross-contact limits, especially in remote camps and mountain kitchens.

Controlling documents: website information is general. The final confirmed itinerary, invoice, supplier confirmations, and accepted booking terms describe the specific trip.